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Amidst an industry-wide skills shortage, almost two-thirds (60 percent) of practices today consider issues related to hiring as a key concern within people and culture. Despite this, Dinesh Aggarwal – founder and Managing Director of Fortuna Advisory Group – has his sights set on growth. In fact, he’s determined to win the war on talent, all while creating an engaged and connected global team.
Over a decade ago, Dinesh Aggarwal had the vision to create a multi-service advisory practice; a one
stop solution for small businesses to build a pathway to success. He studied the characteristics of the
top 100 accounting firms in Australia, and created a strategic roadmap that would one day see Fortuna Advisory ranked among this very list. And just last year, Dinesh’s dream became a reality.
He says, “It feels phenomenal to be named as the fastest growing accounting firm of 2022.” However,
in the current environment, this has come with challenges – particularly within the people and culture space. “A few years ago when a practice wanted to expand, you would have a pool of candidates to choose from. This isn’t the case anymore. Many firms are now competing in a much smaller talent market.”
The skills shortage has forced many practices to think outside the box when it comes to recruitment
and managing workloads (among other HR priorities) – including Fortuna. But in recent years, Dinesh
has learned exactly what it takes for an ambitious firm to stand out in a tight employment market.
Embracing flexibility to attract talent
Although hybrid ways of working have been around for many years, the pandemic became a catalyst
for widespread flexibility. As a result, the majority (83 percent) of practices have adopted some form of
flexible or remote work. In Fortuna’s case, this transition was relatively smooth thanks to its digital
foundations. Dinesh explains, “We’ve had to be agile because we have offices and clients all over
regional Western Australia. The cloud and our online systems have been big enablers of this. But from
a people perspective, it wasn’t until recently that flexibility became the standard.”
Embracing the new world of work has opened up the employment market for Fortuna. “Many people
are looking for hybrid or remote options now. And because we’re open to this, we’ve seen an increase
in workforce availability, with talent from our local area and beyond,” says Dinesh.
He also believes expanding the practice’s recruitment net has raised the stakes in making the right
hire. Workplace culture is one of his key priorities, and with a geographically diverse team comes the
risk of diluting the camaraderie he’s worked hard to build.
So how has he managed this? By becoming more involved in recruitment and staff retention. Dinesh
explains, “There’s more time invested at a senior management level in processes and decisions that
would’ve previously sat with HR. Because of the skills shortage, our industry has realised that people
mean everything. So hiring decisions and staff engagement strategies now come from the top.”
Outsourcing to build global team
As well as sourcing skilled professionals from across Australia, Dinesh has expanded the Fortuna team
globally. In fact, a quarter (25 percent) of firms are now looking overseas to fill employment gaps,
given the challenges of recent years paired with the tight talent market.
“There’s been a big ideology shift when it comes to outsourcing. It’s no longer considered a standalone
entity but part of a holistic recruitment strategy encompassing in-house, remote and global staff. This
approach can unlock huge potential from a capacity and growth perspective when demand and
supply balance out” says Dinesh.
The most important consideration, however, is culture. “No matter where someone is based, they’re
part of our team,” he adds, explaining, “We’ve worked with employees in the Philippines and India in
the past, and found that a global perspective can offer real value to a practice’s culture if it’s
implemented in the right way. Our profession still has a way to go when it comes to learning best
practices, but I’m confident there’ll be greater understanding in the future.”
With an open mind, Dinesh is adapting to some of the industry’s biggest challenges. His story proves
that embracing change makes for a dynamic, more capable practice that moves with the times.
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Dinesh’s tips to overcome the skills shortage:
1. Create a workplace culture people want to join
To attract skilled professionals, you must be able to articulate why they should join your firm. This
starts from within. What benefits (like career development and flexible work) do you offer? If you
haven’t considered hybrid working, now’s the time.
2. Learn from others who are actively recruiting
As the skills shortage indicates, there’s plenty of work to go around for advisory firms. So if you’re
struggling to fill roles or expand your team, get involved in industry forums or online communities and
head to networking events to learn how others are actively recruiting.
3. Consider outsourcing if you’re struggling with workloads
To learn more about outsourcing, start by talking to an employer solution company. Many outsourcing
firms have sophisticated global infrastructure, and will be able to connect you with quality candidates.
Just be sure to consider how you’ll integrate international employees into your existing team structure
before making your first hire.
