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Recently, a significant cyber incident has sent shockwaves through the Australian business community. A global hacking collective has claimed responsibility for breaching customer databases linked to cloud software giant Salesforce - impacting over 40 companies worldwide, including Qantas, Air France, Disney, IKEA, and Toyota.
While Salesforce itself has not been compromised, attackers reportedly used sophisticated “vishing” (voice phishing or social engineering) techniques - impersonating IT support personnel to infiltrate customer systems. The stolen data includes sensitive personal information such as passport numbers, dates of birth, and purchase histories. Qantas has confirmed the breach and is actively supporting affected customers.
What This Means for Australian Business Owners
This incident is a stark reminder that even the most trusted platforms can become carriers for attack, not through their own vulnerabilities, but through the broader ecosystem of users, partners, and third-party integrations.
Here’s what business owners should consider:
- Review your cloud & cyber security protocols: Ensure your IT team is testing for vulnerabilities in your system.
- Audit access controls: Revisit who has access to sensitive data and how that access is verified.
- Take Cyber Risk Seriously: Now is the time to lean on your technology partners for a security health check and incident response planning.
- Communicate with your customers: Transparency builds trust. If your business uses Salesforce or similar platforms, reassure your clients about the steps you're taking.
Fortuna Tech’s Commitment
For all Fortuna customers, as your IT partner, we’re monitoring this situation closely and are available to help assess your exposure, strengthen your defences, and support your team. Cyber resilience isn’t just about technology, it’s about readiness, response, and relationships.
If you’d like a staff training session tailored to your business, covering issues such as this threat, contact Fortuna Tech today.
